The CRMiUS Integrated Telephony Module provides your business with powerful tools to manage calls and communicate with clients. It seamlessly integrates with other system modules, allowing your team to work effectively with contacts, tasks, and reports while keeping all information in one place.
Key Features of the Integrated Telephony Module
1. CRM Integration
- Link calls to specific clients or leads for automatic updates to interaction history.
- Access client data during calls, including notes, past deals, and other crucial details.
2. Incoming and Outgoing Calls
- Handle incoming calls and make outgoing calls directly within the CRMiUS system.
- Use the intuitive interface for dialing and call management.
3. Call Recording
- Automatically record calls for later analysis or team training.
- Save recordings linked to client profiles for easy access and review.
4. Voicemail and Auto-Responder
- Set up auto-responders and voicemail to handle calls outside business hours.
- Manage messages efficiently to respond to client inquiries promptly.
5. Multichannel Support
- Switch seamlessly between voice calls, chats, and other communication channels within a unified system.
- Ensure continuous client interaction regardless of the communication medium.
6. Team Call Management
- Organize internal calls between team members, assign call responsibilities, and distribute tasks.
- Utilize call forwarding and conference call features for enhanced teamwork.
7. Call Reports
- Analyze call statistics: total calls, duration, sources, and other metrics.
- Generate reports to evaluate team performance and improve communication processes.
Benefits of the CRMiUS Integrated Telephony Module
- Operational Efficiency: All calls are automatically logged and organized, reducing manual effort.
- Enhanced Client Interaction: Gain a complete view of each client's communication history to deliver a personalized experience.
- Cost Savings: Use integrated telephony without the need for additional hardware.
- Real-Time Analytics: Monitor key team performance indicators and make improvements promptly.
Integrating Telephony into Your Business System
The CRMiUS Integrated Telephony Module simplifies call management and keeps your team connected with clients and each other. With its integration into other CRMiUS tools, you gain a powerful solution to optimize all communication processes within your business.
